Where do we dispatch from?

At Lanternshop we do our best to get your parcel to you as quick as we can. All orders are packed and dispatched from our warehouse facility in Murwillumbah South, Northern NSW. All orders are dispatched on the next business day after you place the order. Business days are Monday to Friday excluding public holidays.

What is FREE STANDARD SHIPPING?

Free standard shipping is offered to you when you place $50 or more of product in your cart. We still use the same courier services namely Australia Post and Aramex. This service can take between 5 and 8 business days to reach you depending on where in Australia you want it shipped to. This service includes full tracking.

What is the $8.95 shipping service?

All orders below $50, will be charged $8.95 for shipping. This is a standard rate and the same couriers and time frame apply. Between 5 and 8 business days. This service also includes tracking. We do ship to a PO Box number and also to a Parcel locker.

What if i need my order urgently?

If your event is coming up sooner than the standard rate of shipping on offer, we suggest that at the checkout you select "EXPRESS SHIPPING". Your parcel will then be dispatched using Australia Post Express, which can be 2 -3 business days depending on where in Australia you are shipping to. This service requires you to sign for it on arrival. Express shipping cost is calculated at the checkout and is based on Australia Post automatic rates. We do ship to a PO box and also to a Parcel locker.

Do i have to sign for the parcel?

No you don't have to sign for the parcel. We send all parcels with an "Authority to leave" note for the courier. Through tracking you will have a good idea as to when the courier will be dropping your parcel off. It is a good idea to make sure gates are not locked and that there is a safe place to put your parcel. If you wish to add a signature on delivery, you must let us know by leaving a note at the cart stage "signature required" we will note it on the parcel for the driver, but please make sure that someone is home to sign for the parcel.

Can i organize my own courier?

Yes you can, however you must contact us by either live chat, email: info@lanternshop.com.au or call us on 0424 946 899 to discuss the process. Remember, we are in Norther NSW and many larger courier services do not visit our area. We suggest that you check with your freight service first before booking them.

Your delivery information   

It's important that you fill in as much information on the delivery address as required. For business deliveries, please include business name, any floor or level numbers to ensure parcel can be delivered efficiently.  Delivery to PO Box or parcel locker is fine.

Delivery times indicated at checkout are estimated times only, and are not guaranteed.  Please ensure you order your goods in plenty of time for your event to avoid any disappointment. 

International Orders