We have compiled a list of our most frequently asked questions. If you have any other questions or need information that isn’t covered here, feel free to call us, email or chat with us on the live chat! We are always happy to help.
Q Are you an Australian Company, and is your stock held in Australia for fast dispatch?
A Yes, we are a 100% Australian owned family business. Stock is held in our Northern NSW distribution centre ready for immediate dispatch. If an item is out-of-stock, it is clearly indicated on the website.
Q How much is shipping, and how long will it take?
A We have FREE standard shipping for all orders over $50. Orders under $50 delivery is $9.95. If you order before midday on a business day, we will dispatch the same day. Refer our shipping information for approx. delivery times.
Q Do you have a showroom / retail store?
A Yes, we have a store in Brisbane. 1/12 Merritt Street Capalaba 4157. Ph: 07 33434600. More details here
Q Can I return items if I have ordered wrong size/wrong colour etc.?
If you are using the smaller lanterns (12.5cm – 40cm) you can use the individual lantern lights (e.g. led lantern light (double globe). These are hung inside each lantern. You can hang these lanterns randomly this way, in clusters, at different heights, space them in a line at any width you like, etc.
If you are wanting to hang the lanterns in a line (festoon style), you can use our LED lantern light string (you will need 6 lanterns to go with this, or choose the party in a box kit). The globes are spaced 1m apart. For all lantern lighting options - click here
Q Can I use the round paper lanterns as light shades?
If you have pendant style light bulbs (where the globe hangs down from the ceiling approx 30cm on a cord) this is possible. Thread the cord through the C hook at the top of the lantern and the globe will sit inside the lantern. We recommend 35cm or larger lanterns for this, and to use eco globes that don't generate heat. Contact an electrician for electrical lighting advice.
A Yes, most of the products listed on our site with plenty of stock available have bulk discounts available if you buy 24 or more of the same item. E.g. if you buy 24 or more of the LED cherry blossom paper lantern you will get a 10% discount. The pricing will show on the product listing. If there is very low stock, or item is on the specials page there is no bulk discount.
Q Do you do wholesale?
A No, we don’t have a wholesale division, however for event planners or corporate events where you may require several hundred or thousands of lanterns for an event, please email us email@example.com for any further offers.