F.A.Q.
Warehouse currently closed for Xmas - next dispatch Monday 4 January 2021
We have compiled a list of our most frequently asked questions. If you have any other questions or need information that isn’t covered here, feel free to call us, email or chat with us on the live chat! We are always happy to help.
Q Are you an Australian Company, and is your stock held in Australia for fast dispatch?
A Yes, we are a 100% Australian owned family business. Stock is held in our Northern NSW distribution centre ready for immediate dispatch. If an item is out-of-stock, it is clearly indicated on the website.
Q How much is shipping, and how long will it take?
A Delivery charge is automatically calculated at checkout based on size/weight of the carton. Standard road freight and express option available. An estimated delivery time will be shown at checkout based on your delivery postcode.
Local Tweed area customers can choose the economical local courier at checkout. Click here for all shipping information.
Q Do you have a showroom / retail store?
A No, we are now operating as an online store only.
Q Do I need to register as a customer to purchase online?
A No, you can check out as a guest. It is advisable to register as a customer when checking out so you can log in and check previous orders, etc.
Q Can I return items if I have ordered wrong size/wrong colour etc.?
A Yes, here is the link to our easy returns policy
Q Is the measurement size of the lanterns the diametre?
A Yes, the lantern size (e.g. 20cm) is the diametre of the lantern when it is folded flat before opening. See our video which will show you a good indication of lantern sizing
Q Are the lanterns easy to open? Does it take a long time to open each lantern?
A The lanterns are very quick and easy to open – see video
Q What colours do items come in?
A We have a huge range colours available in our lanterns, pom poms, honeycomb balls, parasols, fans and decorations. We have the colours to suit any theme.
Q Which lighting should I choose for the round paper lanterns?
A Our round paper lanterns from 20cm up to 90cm sizes can all be illuminated with the warm white globe light (see videos on these products for more information).
Our new 10 metre festoon lights are now available to illuminate your lanterns. The globes are spaced 1m apart. The festoons are suitable for 30cm to 60cm size round paper lanterns.
Q Can I use the round paper lanterns as light shades?
A If you have pendant style light bulbs (where the globe hangs down from the ceiling approx 30cm on a cord) this is possible. Thread the cord through the C hook at the top of the lantern and the globe will sit inside the lantern. We recommend 35cm or larger lanterns for this, and to use eco led globes that don't generate heat. Contact an electrician for electrical lighting advice.
Q Do you sell sky lanterns?
A No, we do not sell these as they are banned by the Australian Government. We sell the floating water bamboo/paper lanterns which are popular for memorials, etc.
Q Do you have bulk discount pricing?
A We have some bulk discount packs available here. If you are wanting to purchase in bulk e.g. 200 or more 20cm paper lanterns please contact us to check availability and large volume discounts. Also check our CLEARANCE page for some great bargains.
Q Do you do wholesale / dropship or sell via other webstores?
A No, we don’t have a wholesale division or dropship service, however for event planners or corporate events where you may require several hundred or thousands of lanterns for an event, please email us info@lanternshop.com.au for any further offers. Our stock is only available via this website - lanternshop.com.au we don't sell through any other webstores, onsellers etc.