We have compiled a list of our most frequently asked questions. If you have any other questions or need information that isn’t covered here, feel free to call us, email or chat with us on the live chat! We are always happy to help.
Q Are you an Australian Company, and is your stock held in Australia for fast dispatch?
A Yes, we are a 100% Australian owned family business. Stock is held in our Northern NSW distribution centre ready for immediate dispatch. If an item is out-of-stock, it is clearly indicated on the website.
Q How much is shipping, and how long will it take?
A We have FREE standard shipping for all orders over $50. Orders under $50 delivery is $9.95. Refer our shipping information for approx. delivery times.
Q Do you have a showroom / retail store?
A Yes, we have a store in Brisbane. 1/12 Merritt Street Capalaba 4157. Ph: 07 33434600. More details here
Q Do I need to register as a customer to purchase online?
A No, you can check out as a guest. It is advisable to register as a customer when checking out so you can log in and check previous orders, etc.
Q Can I return items if I have ordered wrong size/wrong colour etc.?
A Yes, here is the link to our easy returns policy
Q Is the measurement size of the lanterns the diametre?
A Yes, the lantern size (e.g. 20cm) is the diametre of the lantern when it is folded flat before opening. See our video which will show you a good indication of lantern sizing
Q Are the lanterns easy to open? Does it take a long time to open each lantern?
A The lanterns are very quick and easy to open – see video
Q What colours do items come in?
A We have over 50 colours available in our lanterns, pom poms, honeycomb balls, parasols, fans and decorations. We have the colours to suit any theme.
Q Which lighting should I choose for the round paper lanterns?
A If you have the large lanterns – 50cm and bigger we recommend the 12 globe lantern light (remote controlled).
If you are using the smaller lanterns (12.5cm – 40cm) you can use the individual lantern lights (e.g. led lantern light (double globe). These are hung inside each lantern. You can hang these lanterns randomly this way, in clusters, at different heights, space them in a line at any width you like, etc.
If you are wanting to hang the lanterns in a line (festoon style), you can use our LED lantern light string (you will need 6 lanterns to go with this, or choose the party in a box kit). The globes are spaced 1m apart. For all lantern lighting options - click here
Q Can I use the round paper lanterns as light shades?
If you have pendant style light bulbs (where the globe hangs down from the ceiling approx 30cm on a cord) this is possible. Thread the cord through the C hook at the top of the lantern and the globe will sit inside the lantern. We recommend 35cm or larger lanterns for this, and to use eco globes that don't generate heat. Contact an electrician for electrical lighting advice.
Q Do you sell sky lanterns?
A No, we do not sell these as they are banned by the Australian Government. We sell the floating water bamboo/paper lanterns which are popular for memorials, etc.
Q Do you have bulk discount pricing?
A We have some bulk discount packs available here. If you are wanting to purchase in bulk e.g. 200 or more 20cm paper lanterns please contact us to check availability and large volume discounts. Also check our SALE page for some great bargains.
Q Do you do wholesale?
A No, we don’t have a wholesale division, however for event planners or corporate events where you may require several hundred or thousands of lanterns for an event, please email us firstname.lastname@example.org for any further offers.