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      Frequently Asked Questions


       Yes, we are a 100% Australian owned family business.
      Stock is held in our Northern NSW distribution centre ready for immediate
      dispatch. All orders received before 12 Noon NSW time M-F will be dispatched the same day (excluding public holidays) 

      We are 100% online, and do not have a showroom. All of our products can be viewed
      online. If you require further information on any of our products or services
      please do not hesitate to contact us at info@lanternshop.com.au or call us on
      (07) 5523 0136

       No, you can check out as a guest. It is advisable to
      register as a customer when checking out so you can log in and check previous
      orders, etc.   

      No, we no longerhave a wholesale division or dropship service.

      Product information

       Yes, the lantern size (e.g. 20cm) is the diametre ( definition: straight
      line running from side to side and intercepting the centre of the lantern) of
      the lantern when it is folded flat before opening. See our video which
      will show you a good indication of lantern sizing on this product page https://lanternshop.com.au/collections/plain-paper-lanterns-round

      No, Sky lanterns are banned in Australia as they have caused bushfires in
      the past. Here is a link for more information. Illegal Sky Lanterns  

      If you have pendant style light bulbs (where the globe hangs down from
      the ceiling approx 30cm on a cord) this is possible. Thread the cord
      through the C hook at the top of the lantern and the globe will sit inside the
      lantern. We recommend 35cm or larger lanterns for this, and to use eco
      led globes that don't generate heat. Contact an electrician for
      electrical lighting advice.

      We don't stock any solar items at this stage.

      Battery operated warm white globe light can be used in any of our round paper lanterns 20cm size and larger. This is the best option if you are wanting to hang lanterns randomly, in clusters, at different heights. This light hangs inside each lantern.

      Low voltage festoon lights - our paper lanterns 30cm-60cm size can be hung from our festoon strings. Each festoon string is 10m long, with 10 globes. Up to 5 strings can be joined together from the one power source.

      Note: 12.5cm size lanterns are too small for either of these lighting options.


       Yes, here is the link to our easy returns policy  


      Delivery charge is automatically calculated at checkout based on the weight
      of your order. Standard road freight and express options
      are available. You can also get an idea of the shipping cost in your cart
      before you get to the checkout, simply add your postcode and state then the
      shipping calculator will work out the cost for you.  

      Delivery times are based on the Australia Post estimations which can be
      found by clicking here: Shipping

      All orders that are received by us no later than 12 noon AEST (NSW) standard
      time will be dispatched the same day. Orders received after 12 noon will be
      dispatched the following business day. (Monday - Friday excluding public

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