Frequently Asked Questions
Yes, we are a 100% Australian owned family business.
Stock is held in our Northern NSW distribution centre ready for immediate
We are 100% online, and do not have a showroom. All of our products can be viewed
online. If you require further information on any of our products or services
please do not hesitate to contact us at email@example.com or call us on
(07) 5523 0136
No, you can check out as a guest. It is advisable to
register as a customer when checking out so you can log in and check previous
No, we no longerhave a wholesale division or dropship service.
Yes, the lantern size (e.g. 20cm) is the diametre ( definition: straight
line running from side to side and intercepting the centre of the lantern) of
the lantern when it is folded flat before opening. See our video which
will show you a good indication of lantern sizing Video
No, Sky lanterns are banned in Australia as they have caused bushfires in
the past. Here is a link for more information. Illegal Sky Lanterns
If you have pendant style light bulbs (where the globe hangs down from
the ceiling approx 30cm on a cord) this is possible. Thread the cord
through the C hook at the top of the lantern and the globe will sit inside the
lantern. We recommend 35cm or larger lanterns for this, and to use eco
led globes that don't generate heat. Contact an electrician for
electrical lighting advice.
We don't stock any solar items.
If you are using the smaller lanterns (12.5cm – 40cm) you can use the individual lantern lights budget lantern light. These are hung inside each lantern. You can hang these lanterns randomly this way, in clusters, at different heights, space them in a line at any width you like, etc.
Delivery charge is automatically calculated at checkout based on the weight
of your order. Standard road freight and express options
are available. You can also get an idea of the shipping cost in your cart
before you get to the checkout, simply add your postcode and state then the
shipping calculator will work out the cost for you.
Delivery times are based on the Australia Post estimations which can be
found by clicking here: Shipping
All orders that are received by us no later than 12 noon AEST (NSW) standard
time will be dispatched the same day. Orders received after 12 noon will be
dispatched the following business day. (Monday - Friday excluding public